Lyraxs offers high‑quality men’s casual wear and we want you to love what you ordered. If something doesn’t fit your style or your closet, this page explains how to return it. For any question not covered here, email us at [email protected].

1. 30‑Day Return Window

You have 30 days from the day you receive your order to request a return. Returns requested after 30 days cannot be accepted.

2. Return Eligibility

To be eligible for a return, items must be:

  • In the same condition as received — unwashed, and unused.
  • With all original tags attached.
  • In their original packaging.
  • Accompanied by your order number or proof of purchase.

Items returned without a prior return request, or items that don’t meet the conditions above, may be refused or subject to a restocking fee.

3. How to Start a Return

All returns are processed individually by email — please do not ship items back without contacting us first.

  • Email [email protected] within 30 days of delivery.
  • Include your order number, the item(s) you wish to return, and a brief reason (helps us improve).
  • We’ll respond within 24 business hours with:
  • A Return Authorization (RMA) number.
  • The correct return address for your region (we operate from multiple fulfillment partners across Asia, Europe, and North America — your return address will be the one closest to you).
  • Step‑by‑step return instructions.
  • Ship the item back using a tracked shipping method. Include your RMA number on or inside the package.

Important: Items returned to an unauthorized address — including any address shown publicly online or printed on previous shipping labels — will not be processed and may not be recoverable.

4. Return Shipping Costs

  • If the return is due to a change of mind, sizing, or fit: You are responsible for return shipping costs. We strongly recommend a tracked service — we cannot issue refunds for returns lost in transit.
  • If the return is due to our error (wrong item, damaged on arrival, defective product): We cover the return shipping cost — usually a free replacement is sent without requiring a return.

5. Refund Processing

Once your return arrives at our warehouse:

  • We inspect the item within 1–3 business days of receipt.
  • If approved, your refund is issued to the original payment method within 10 business days of approval.
  • You’ll receive a confirmation email when the refund is issued.

After we issue the refund, your bank or card provider may take an additional 3–10 business days to post the funds to your account. This timing is outside our control. If you haven’t seen the refund 15 business days after our confirmation email, please contact your bank first, then email us at [email protected].

6. Exchanges

Because of the time involved in international returns, we recommend the fastest path for exchanges:

  • Place a new order for the size, color, or item you want.
  • Return the original item using the process in Section 3 — once approved, the original is fully refunded.

This way, you receive the new item without waiting for the return to arrive and be processed. If you’d prefer a direct size exchange (same item, different size), email us and we’ll see what we can do based on stock availability.

7. Order Cancellations

Order modifications and cancellations are time‑sensitive. The full policy is described in Section 7 of our Shipping Policy. In short:

  • Within 2 hours of placing your order: Email us — we’ll do our best to cancel or modify before fulfillment is triggered.
  • After 2 hours: The order is locked in our fulfillment system and cannot be cancelled.

8. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item:

  • Email us at [email protected] within 7 days of delivery.
  • Include your order number and clear photos showing the issue.
  • We’ll respond within 24 business hours with a free replacement or full refund — your choice. In most cases, no return is required.

9. Non‑Returnable Items

The following cannot be returned:

  • Final sale items (clearly marked “Final Sale” on the product page). Our everyday discounts (items showing ‘Sale’ or ‘% off’) are not Final Sale and are fully returnable. Final Sale items are clearly labeled with a ‘Final Sale’ badge.
  • Gift cards.
  • Custom or personalized items.
  • Items returned more than 30 days after delivery.
  • Items returned without prior authorization (RMA).

10. Late or Missing Refunds

If 15 business days have passed since we sent your refund confirmation email and you haven’t received the funds:

  • Check your bank account or card statement again — refunds sometimes appear under the original transaction line rather than as a new entry.
  • Contact your bank or card provider — refund processing on their side can take up to 10 business days.
  • If still no refund, email us at [email protected] with your order number and we’ll investigate.

Contact

Customer Support: [email protected]